Contact Zerano

Need help with an order, return, size, or product detail? Send us a message and include your order number when relevant.

How can we help?

Include your order number and the email used at checkout so we can locate the request quickly.

Tell us which item you want to return and wait for instructions before sending anything back.

Share the product name, your usual size, and the fit you prefer so we can give clearer guidance.

For privacy or cookie-related questions, you can also write to privacy@thezerano.com.

EU customers can use our electronic withdrawal request function to submit a statutory withdrawal request without logging in.

Email support@thezerano.com for order help, shipping questions, returns, sizing, and product information.

Please include your order number when the message relates to an existing purchase.

Zerano is an online-only fashion storefront operated by Peppas Michail Athanasios, a sole proprietorship / individual business registered in Greece.

Business address: Verginas 143-145, 17341 Agios Dimitrios, Greece.

The published address is used for official business correspondence and is not a retail store, pickup point, or automatic return destination.